We have a 15-day return policy, which means you have 15 days after receiving your item to request a return. 

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need to send us the receipt or proof of purchase. 

To start a return, contact us here. Please note that returns will need to be sent to the following address: 

Merico Ltd T/A Pickit and Packit

Unit A, Dallow Street

Burton on Trent, Staffs

DE14 2PG 

United Kingdom

TEL: +44 01283 569269

If your return is accepted, we will send you return instructions.

Once a return has been accepted, the customer must send the products back within 14 days of notifying us of their decision to return the order.

Customers are responsible for return shipping costs unless the product is confirmed as faulty, incorrect or damaged during delivery.

Any delivery damage must be reported promptly after receiving the order and before the product is returned. Please provide clear photographs of the shipping box, delivery label, internal packaging and damaged product so that we can assess the issue. Damage occurring after delivery, including damage caused through handling, use or improper storage, will not qualify for a return.

We recommend using a tracked service, as we cannot accept responsibility for items lost during return transit.

You can always contact us for any return question here.

DAMAGES AND ISSUES
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.  Make sure to take photos of the shipping box showing the damaged item inside box as well as close up photo of the damaged product.

EXCHANGES
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

REFUNDS
We will notify you as soon as we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us here.